Fall Seller Update: Simpler, more objective seller standards, new eBay Seller Hub, more

Fall 2015 Seller Update

As eBay turns 20, I’m pleased to share an important update with you. We’re introducing a number of positive changes to selling on eBay—changes which we hope will help you grow your business.

Coming early next year: simpler, more objective seller standards

Starting February 20, 2016, seller performance will be measured by the following metrics:

• Defect rate: A new simplified defect rate will include just seller-cancelled transactions and cases that are closed without seller resolution. The following will no longer impact your defect rate:

  • Buyer feedback, including negative and neutral
  • Detailed seller ratings (DSRs)
  • Items not as described requests (including returns) that are successfully resolved with your buyer
  • Items not received requests that are successfully resolved with your buyer

• On-time shipping: A new metric will be used to measure whether you shipped or delivered your item on time based on tracking information when available.
• Note: As is today, in addition to the new defect rate and on-time shipping, all US sellers will still be required to maintain a maximum of 0.30% of closed cases without seller resolution.

Get the details on updates to seller standards

Additional updates coming soon include:

eBay Seller Hub: The all-in-one place to manage and grow your business
New, simpler returns process for your business and your buyers
Category and item specific updates
Requirements for product identifiers

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